Ziehm Tailored Solutions

Ziehm Service Packages

We recommend regular servicing of your C-arm to ensure you benefit from the full range of functions every time you use it. Our local distributors have trained technicians to ensure optimal care, and secure the maximal functionality of your system.

Five good reasons

Dependability
Regular maintenance reduces the risk of downtime of the C-arm and guarantees that your OP planning runs smoothly.
Legal assurance in critical cases
You are on the safe side in legal terms with the safety inspection of your system by Ziehm Imaging.
Reducing operating costs
Early detection of wear and tear protects you from avoidable downtimes and unexpected repair costs.
Highest image quality
Our software updates always guarantee the best image quality.
Minimized administration
We take care of planning, implementation and documentation of testing and servicing.

OVERVIEW OF OUR SERVICE PACKAGES

The ANNUAL INSPECTION package offers:

Annual preventative maintenance¹
Phone diagnostic & repair support²

The GOLD BASIC package offers:

Multi-year contracts available
Annual preventative maintenance¹
Phone diagnostic & repair support²
Labor & travel coverage²
Parts coverage

The PLATINUM ELITE package offers:

Multi-year contracts available
Annual preventative maintenance¹
Phone diagnostic & repair support²
Labor & travel coverage²
Parts coverage
Glassware coverage³

¹ Comprehensive preventive maintenance, one visit per year with 8-hour test/inspection (avg.), no travel charges (excluding Alaska and Hawaii); ² Coverage on weekdays from 7:00 am to 7:00 pm (Eastern Time Zone); ³15% discount towards glassware services (Flat-Panel Detector or Image Intensifier, X-Ray Tube and Monitors) for Gold package only

Applicable to all service calls performed without a service plan:

Hourly charge for labor & travel
Flat-rate inspection fee¹ (without warranty)
Without coverage, any defects must be fixed prior to placing equipment under a new service contract

¹ Includes service labor & travel costs (Additional Charge for outside of Continetial United States)

ANNUAL INSPECTION

The ANNUAL INSPECTION package offers:

Annual preventative maintenance¹
Phone diagnostic & repair support²

GOLD BASIC

The GOLD BASIC package offers:

Multi-year contracts available
Annual preventative maintenance¹
Phone diagnostic & repair support²
Labor & travel coverage²
Parts coverage

PLATINUM ELITE

The PLATINUM ELITE package offers:

Multi-year contracts available
Annual preventative maintenance¹
Phone diagnostic & repair support²
Labor & travel coverage²
Parts coverage
Glassware coverage³

NON-SERVICE RATES

Applicable to all service calls performed without a service plan:

Hourly charge for labor & travel
Flat-rate inspection fee¹ (without warranty)
Without coverage, any defects must be fixed prior to placing equipment under a new service contract

¹ Includes service labor & travel costs (Additional Charge for outside of Continetial United States)

Further information available at

Ziehm Americas Service
6280 Hazeltine National Dr
Orlando, FL 32822

Phone 866.949.4346

Nationwide Service Hours
Monday - Friday: 7am to 7pm (Eastern Time Zone)

Technical Phone Support
24/7/365 Days