Customer Service

Americas Academy Training Programs

Through our training programs, we empower our partners with the knowledge, skills, and insight they need to get the most out of our mobile C-arms. Our courses balance a classroom setting with hands-on experience to reveal the full benefits of our exceptional products.

Training is available at our Americas Academy Training facilities or customer’s location (case-by-case basis).

Clinical and Application Training

Training covers basic knowledge in anatomy and C-arm technology to advanced knowledge which covers cardiovascular applications, Hybrid room applications, image quality, 3D and navigation applications, and DICOM
Training is also available for attendees who would like to refresh or deepen their understanding of how our mobile C-arm systems operate
All training courses concentrate on sophisticated applications under normal and critical conditions

BioMedical Training

Designed specifically for hospital technicians
Learn basic mobile C-arm maintenance procedures
Covers basic functionality of different hardware and software versions
The knowledge gained affords in-house technicians to solve most commonly encountered issues quickly and efficiently

Technical Service Training

Designed specifically for technicians responsible for escalated service issues
Provides an in-depth understanding of the design and configuration of mobile C-arms
Hands-on training covering all aspects of service calibration, from troubleshooting to fault detection based on real error cases

Comprehensive Extended Service Packages and Product Support

Our service commitment means you have access to 24-hour customer service support, trained technical support, clinical support, and fast delivery of required parts to ensure minimal disruption of busy schedules.

Our service programs cover the lifespan of our mobile C-arms, ranging from periodic maintenance to complete coverage programs. You can depend on us for fast, flexible, and reliable service.

Ziehm Imaging products represent state of the art technology and the highest customer focus in the global market for intraoperative imaging devices. By providing innovative, high quality products and services Ziehm Imaging elevates the boundaries of mobile X-ray imaging.

Extended Service Packages available from our direct service organization

Ziehm Imaging offers comprehensive service programs from our direct service organization. Our service programs cover the lifespan of the product – ranging from Platinum complete care, which includes parts/labor and glassware coverage, to periodic maintenance only programs. Ziehm Imaging has a plan to fit each of our customers' needs.

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